ALICE is the first hotel service management tool that handles all your front of house, back of house, and guest communication needs in one platform.
ALICE tracks every guest request, whether through our mobile app or website, in person, or over the phone or SMS.
ALICE connects every department so your teams can work together to service your guests' needs.
By knowing every request and how long each took to complete, your managers can work to improve your service delivery and delight your guests.
"We chose ALICE because of their best in class operational platform. We have been amazed by the transformative power of sharing one solution across the entire property. The increased level of service offered to our guests is evident."
"We have been consistently impressed by ALICE and their solutions. We started with the Guest App, then we added our Front Office and now we are even using their Conferencing solution. We will do as much as possible with them."
"Our guests use their mobile phones for everything these days, so providing this option to engage with us is the ultimate luxury experience. With ALICE, we have given our guests the choice to communicate with us on their terms."