With Yelp, Google Maps and OpenTable now just a tap away, most guests forget about the valuable expertise of the hotel concierge.
If you’re like most people checking in at a hotel, you head straight for the front desk (or bypass it with a mobile app), b-line to your room - where you maybe raid the mini-bar, have a shower or take a quick nap - and head right back out. And, if you’re like most guests, you’re likely missing out on one of the biggest benefits of staying in a hotel: the concierge.
With Yelp, Google Maps and OpenTable just a tap away, most guests forget about the concierge’s expertise or don’t realize the value concierges can provide. Because we would hate to see this valuable resource to go waste, we went ahead and asked some of the members of Concierge Anonymous, NYC’s underground guest services community, to weigh in on what types of requests their guests can and cannot ask their concierge.
About Concierge Anonymous: Concierge Anonymous is a community for the guest service professionals of tomorrow. Our goal is to encourage innovation and thought leadership by throwing events that are not only genuinely fun, but that also allow our members to exchange tips and tricks, bond with like-minded concierges and stay aware of the latest tools that will help them stay ahead of the curve. Subscribe to our weekly newsletter to stay in the know and learn more by joining our Facebook Group.
Note: All of these are real Concierges, working in some of the top hotels all over the city. However, in order to protect their identities, we had to make slight alterations to their names.