Last week we announced the debut of ALICE Academy, our online and mobile training program for hotel employees around the world. The Academy marks the completion of a long-overdue effort to make hotel operations and our staff training much more efficient.
It’s no secret the high employee turnover rate throughout the hospitality industry worldwide continues to be a major problem as the average hotelier spends 33 percent of revenues on labor costs, and the average employee turnover is 31 percent in the U.S. alone. In addition, hotels of all sizes spend thousands of dollars on hours of on-site technology training sessions for staff, which simultaneously occur as employees try to actively work and serve guests.
“As a company, ALICE strives to help hotels provide service on-demand, so it was only natural that we empower our hotel partners to train their employees on-demand,” said Alex Shashou, co-founder and President of ALICE.
ALICE Academy will offer video lessons on what ALICE is and how to use the many functions of our system. These functions include lessons on handling all aspects of guest requests, posting internal notes and chatting with guests. The training program will be delivered through Grovo’s cloud-based platform and enables accessible and convenient learning for busy, on-the-go hospitality employees.
Additional training lessons will follow that focus on how to introduce the mobile technology to guests and encourage its usage, as well as how it can best be used to provide superior service. Other trainings will eventually be added, including one to help reap the benefits of the analytics dashboard.
Contact us for a demo of the ALICE Academy.