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Learn about ALICE Concierge
Never Drop a Guest Request
Use Google-like search and advanced filtering to easily find any guest or vendor information
Team-Wide Communication
Cross-team task reminders, ticket assignment, and internal commenting let you stay organized and on top of guest requests together from shift to shift
New Guest Communication Channels
Allow your guests to communicate with you via text, email, phone, in person, or through your hotel apps
Concierge-Built Technology
We’ve spent the last two years working with New York City’s leading concierge teams to build the only system dedicated to making your job easier

Your job can be tough.

We can help.

All requests, one system
Log requests and create reminders for all reservations, transportation, packages, wake up calls, lost & found and every other service, all in one place.
Smart Vendor Database
With our Google-powered vendor database, adding restaurants to your black books has never been quicker and more accurate.
PMS Integrated
Integrated directly with your PMS, so you can easily access all relevant and important guest information.
Hotel-Branded Custom Guest Confirmation & Itineraries
Automatically populate Guest Confirmation Letters & Itineraries for your guests & email or print them at their request.
Our Customers Include
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Work With Us
“We gave ALICE a wish-list for the ultimate concierge solution. A system which would allow us to curate local vendors, capture reservations, and communicate with guests in mobile and SMS. I’m ecstatic with what ALICE delivered in such a short time. It is intuitive and personalized.”
Noah Lemaich
Chef Concierge