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Learn about ALICE Concierge
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Never Drop a Guest Request
ALICE has you covered with a variety of ways to notify your team when it’s time to take the next step in a request or when something falls through the cracks
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Team-Wide Communication
Cross-team task reminders, ticket assignment, and internal commenting let you stay organized and on top of guest requests together from shift to shift
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New Guest Communication Channels
Guests can communicate with your team how they like; via text message, email, phone, in person, or through your hotel apps
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Concierge-Led Technology
We’ve spent the last two years working with New York City’s leading concierges to build a solution tailored to making your job easier

Your job can be tough.

We can help.

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All requests, one system
Log requests and create reminders for all reservations, transportation, packages, wake up calls, lost & found and every other service, all in one place.
Smart Vendor Database

Automatically import vendor details with our Google-powered database. Everything you need to focus on curating vendor relationships and insider information.

PMS Integrated
Integrated directly with your PMS, so you can easily access all relevant and important guest information.
Hotel-Branded Confirmations & Recommendations
Create confirmation letters, itineraries, and vendor suggestions personalized to every guest, which you can easily email, print, or save.
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Our Customers Include
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“We gave ALICE a wish-list for the ultimate concierge solution. A system which would allow us to curate local vendors, capture reservations, and communicate with guests in mobile and SMS. I’m ecstatic with what ALICE delivered in such a short time. It is intuitive and personalized.”
Noah Lemaich
Chef Concierge
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