are messaging their guests to ensure they’re having a delightful stay.
are scheduling dining reservations and sending guests personalized itineraries.
are tidying up guest rooms, fluffing pillows, and changing bed sheets for arriving guests.
are behind the scenes ensuring every piece of equipment is in excellent condition.
are analyzing their daily reports at team Stand Ups to ensure each department is on top of all requests, reviews, and complaints.
are quietly picking up room service trays left outside of guest room doors.
are text messaging vendors to make sure that all conference setup and food deliveries arrive on time.
are leaving 5-star reviews.