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Learn about ALICE Concierge
Never Drop a Guest Request
ALICE has you covered with a variety of ways to notify your team when it’s time to take the next step in a request or when something falls through the cracks
Team-Wide Communication
Enable your Front Desk to access all of your concierge's guest requests and vendor information, for excellent guest service 24/7
New Guest Communication Channels
Guests can communicate with your team how they like; via text message, email, phone, in person, or through your hotel apps
Concierge-Led Technology
We’ve spent the last two years working with New York City’s leading concierges to build a solution tailored to making your job easier

Your job can be tough.

We can help.

Log all requests with one system
Quickly log reservations, transportation, packages, wake up calls, lost & found, and everything else, all in one place.
Smart Vendor Database

Automatically import vendor details with our Google-powered database. Everything you need to focus on curating vendor relationships and insider information.

Package Management
Record, maintain, and easily access a log of all incoming and outgoing packages, shared across your entire hotel. 
Hotel-Branded Confirmations & Recommendations
Create confirmation letters, itineraries, and vendor suggestions personalized to every guest, which you can easily email, print, or save.
Our Customers Include
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“We gave ALICE a wish-list for the ultimate concierge solution. A system which would allow us to curate local vendors, capture reservations, and communicate with guests in mobile and SMS. I’m ecstatic with what ALICE delivered in such a short time. It is intuitive and personalized.”
Noah Lemaich
Chef Concierge