Guests’ expectations are evolving and we're constantly looking at ways to communicate with our guests in the way that is most comfortable to them. We use ALICE for pre-arrival, to say, 'Hey, your room is ready, we're ready for you to come by the front desk to pick up your keys.' We're also continuing this interaction with them throughout the day. That has really enhanced the communication we have with our guests."

Sylvie Fayolle, General Manager, Parker New York


Learn About ALICE Guest

Connect with guests on their terms, manage requests on yours.

New Guest Channels
Guests can communicate all their needs by app, website, phone, or by text.
Direct Department Communication
Guest can communicate a request directly to the appropriate department.
Custom Notifications
Create automated messages that will notify your guest when each of their requests is received, is in-progress, and is completed, for peace of mind during their stay.
Guest Reporting & Analysis
Dashboards to analyze guest activities for actionable insights.

Our Clients Include

“Our guests have immediately taken to the convenience and efficiency of Alice within the ultra-luxury market. The convenience of the application has even further enhanced our world-class service level delivery, now at the touch of a button.”
Kyle Pretorius
Resident Manager
Any product that creates intimacy, drives guest loyalty, increases guest engagement, and facilitates real time guest recovery is priceless!”
John Agosto, GM at Washington Jefferson Hotel