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Nov 16 2017
Hotel Management 6 Ways Hotels Can Prevent, Prepare for Crisis Situations

During a major disaster, communication between hotel employees is also crucial. Justin Effron, CEO of hotel operations platform ALICE, said that the greatest security challenge facing hotels today is the constant flow of people coming in and out of hotels, and the difficulty operators have keeping information channels open for communicating. Alice’s platform, and others like it, allow for direct communication between both guests and employees simultaneously, which can help with disseminating information during a chaotic event.

Nov 11 2017
Forbes A Bad Hotel Stay (And $9.5 Million From Expedia) Led Him To Revolutionize Hospitality Tech 

During a particularly lousy hotel stay four years ago, Justin Effron had a vision of how the customer experience in hospitality could be improved through the application of technology. To pursue this, Effron, who had no hospitality industry experience (he was working a finance gig at Citibank) joined forces with Alex Shashou and Dmitry Koltunov, who added their hotel and technology backgrounds to the mix.

The three got to work raising capital, ultimately landing a $9.5 million investment led by Expedia. The resulting product is ALICE, a platform that helps coordinate communication "backstage" for roughly 2,000 hotels that together contain 500,000 hotel rooms (a number that has grown by nearly 1,000% in 2017).

Nov 7 2017
Tech Blog Writer Podcast How Hotel Tech Startup ALICE is Transforming the Guest Experience

Ease of communication and customer service is the hallmark of any world-class hotel. As such, hotels are looking for new methods to exceed their guests’ expectations in these departments. Consumer technology is outpacing business technology, but as customers, we expect personalization and a seamless experience as standard from our hotel stays.

The concept of picking up a landline phone to speak to the front desk feels entirely alien now; this is the age of WhatsApp and Facebook Messenger. Step forward ALICE, a hotel operations platform that is blending hospitality with technology.

Nov 9 2017
CB Insights Where The Big Four Online Travel Agencies Are Placing Their Bets 

Struggling to secure their positions at the top, Expedia, TripAdvisor, Ctrip, and Priceline have been active in the private markets, with a combined 25 acquisitions and 10 startup investments in the travel tech space since 2013. These moves are aimed at consolidating market share, moving into new geographies, and expanding the travel giants’ service offerings.

Nov 6 2017
tnooz Dream Hotel Group is Test-Driving Alexa and ALICE to Enrich Guest Stays

Like Alexa, Alice is improving guest service delivery at Dream Midtown. Nearly all hotel guests carry some form of mobile device, and now they can contact the hotel via SMS anytime, anywhere, consequently rendering guest room phones little more than a safety feature. SMS connectivity gives the hotel a chance to respond to guests in real time. 

Oct 11 2017
Asian Hospitality La Quinta May Grab A Mop For Crisis Communication 

Software packages from New York-based ALICE can offer similar functions, said Noah Aris, ALICE customer success associate.For example, in the event of violent activity in the area, management could tell the staff to lock the doors and not go outside. If there is a blizzard warning, it could let staff know rooms would be available at the hotel if they are concerned about coming to work.

Sep 11 2017
Skift HotelTonight Outlook - Travel's Best & Brightest Have A Say On Its Prospects

HotelTonight’s prospects are hotly debated across the travel industry, and Skift reached out to assorted travel-industry brainiacs to weigh in with their ideas on what’s ahead for HotelTonight. One of the things we asked them, too, was whether they thought there were parallels for HotelTonight in Hipmunk’s exit, which is believed to have been for less than what its venture capitalist partners invested. Here’s what the travel intelligentsia said...

Sep 7 2017
Hotel Business ALICE Acquires GoConcierge, Gains Additional 1,000 Hotel Customers 

ALICE's momentum continues. The hotel operations platform provider has acquired GoConcierge, a Los Angeles-based concierge platform company. The financial terms of the deal were not publicly disclosed.

“The GoConcierge business has developed a client base and reputation in the industry we have admired and respected since founding Alice,” said Justin Effron, CEO of Alice, during an interview on the deal with Hotel Business.

Sep 1 2017
Hotel Management Hotels Need to Optimize Mobile Offerings 

In the absence of face-to-face communication, messaging is the next best thing, said Alexander Shashou, co-founder and President of ALICE. From the customer lens, messaging allows a hotel to deliver service to guests in a more conversational, customized and personalized manner than apps or other technologies can.

Sep 3 2017
NY Travel Festival Amping Up Your Startup

ALICE's CTO Dmitry Koltunov shares travel startup wisdom with the audience at the New York Travel Festival 2017 (watch the video).

Aug 31 2017
Travel Is Your Business Here's the Story of an App Named ALICE

Shashou shares the biggest growth transition of ALICE, how it addresses the last frontier of travel, allows all departments to communicate, gives guests access, connects different software systems, and how ALICE is building great partnerships with big names.

Aug 30 2017
Cheddar ALICE Wants To Get You Into A Hotel 

After a big investment from Expedia, Alice CEO Justin Effron wants to help make your next hotel stay a little more pleasant. He talks about how the company is streamlining the hotel business.

Aug 30 2017
AlleyWatch ALICE Just Raised Another $26 Million to Move Hotels Into the Digital Age

Lodging in a hotels should afford you the convenience and service of an entire hotel staff, yet due to outdated and fragmented platforms, the process is rarely seamless. Thankfully, ALICE is fixing this. Its platform gives you the power to connect via text and the app to provide services and information from the hotel.  Behind the scene, the app’s backend is used by hotels to connect every department of the hotel to provide stellar service for guests through improved communication. The SaaS platform takes hotels from using legacy systems to a streamlined platform that ultimately improves revenue for properties and results in cost savings.

Aug 30 2017
Skift Expedia Leads $26 Million ALICE Investment in Hotel Tech Push 

Since May, the company has doubled its platform usage. It now processes more than 50,000 requests a week, up from the 10,000-a-week pace it had a year ago. The company anticipates hotels will handle more than 2 million requests on its platform over the next year.

Aug 17 2017
Hotel Business ALICE Named Forbes Travel Guide's Official Guest Service Technology 

Why did Forbes Travel Guide select ALICE? “ALICE is innovative and trained to the standards that we use to rate a property. It is constantly modifying its technology based on each client it works with, listening to feedback and adapting offerings to meet that client’s specific needs and wants,” Hill explained. “In the end, we really admire the way ALICE allows a property’s team members to communicate effortlessly with each other, which results in a more engaged guest and a better overall experience.”

Aug 15 2017
Hotel Management Top Three Things Hotels Should Do To Ensure Mobile Friendliness 

Alexander Shashou, co-founder and CEO of ALICE:

  1. Make sure there’s good Wi-Fi on property, for both guests and staff.
  2. Train employees well on the benefits of messaging, and then give them the autonomy to allow their personality to come through when texting with guests.
  3. Offer text messaging to guests—make sure it’s a solution that’s integrated with staff operations so messaging with guests doesn’t create a burden for your staff.

Aug 11 2017
Hamptons Magazine Must-Have Apps to Download For Your Next Weekend Getaway 

“The app has been a game changer in helping our small staff personalize service,” says Stella Garces, director of rooms at The Montauk Beach House. “Whether it’s through the Alice app or newly launched text messaging, we can respond more quickly and efficiently to deliver the ultimate Hamptons experience.” Detailed analytics let Garces and her team track guest trends and have even inspired service modifications, such as a bathroom amenities upgrade. If only it could do dishes...

July 26 2017
fb.png Why Building Post-Stay Relationships is a Race, Not a Puzzle 

Building post-stay rapport with travelers is one of the greatest challenges facing hotels today, particularly with the scant number of online reviews being filed per stay. 

How are hotels to keep in contact with travelers in a way that is welcome and keeps their attention? According to Alex Shashou, co-founder and president of hotel operations platform ALICE, the problem is more difficult to answer than it seems because guests would most likely prefer to be left alone. 

July 25 2017
Hotel Management How Text Communications Are Enhancing Lost & Found Operations  

Alex Shashou, co-founder and president of hotel operations platform ALICE, said many lost-and-found operations are complicated by antiquated procedures such as handwritten books with years of logs and varying degrees of handwriting legibility. However, modern applications such as ALICE's (and indeed some of the loyalty-facing apps put out by hospitality’s biggest brands) allow for direct text interaction between guests and operators, and ALICE allows travelers to log their own lost and found requests right on property.

July 3 2017
TravelPulse Hotel Guests' Most Common Complaints 

Thanks to a sleek app, we have a unique look at the kinds of complaints logged by travelers.

ALICE is a hospitality app that streamlines performance and maintenance efficiency throughout hotels, luxury residential locations, co-working spaces, vacation rentals and concierge services.

It recently made findings available of the top ten most prevalent requests and complaints from guests at hotels running the ALICE platform.

June 30 2017
Hotel Management Should Hotels Text Their Guests? Operators Weigh In 

Alexander Shashou, co-founder & CEO of hospitality operations system developer ALICE, said texting guests is a necessary evolutionary strategy for hotels because traditional methods of building relationships with travelers have degraded in their effectiveness over time. What’s more, hotels that embrace SMS text messaging as opposed to direct messaging through a loyalty app have the added bonus of being able to reach every one of their guests without exception.

June 23 2017
HTNG HTNG Introduces API Registry to Connect Businesses and Technical Partners

In advance of HITEC 2017, HTNG opens registration for the industry's first API Registry.

HTNG's API Registry Workgroup has created this registry to address the number of inefficiencies in the hospitality solution space, including the difficulty of finding potential technology partners whose products and/or services could add value to a hotelier's offerings. By making it easier for businesses to connect to technical partners via a registry, the workgroup aims to facilitate the first step in building connected solutions.

June 2, 2017
Boutique Hotel News Talking Business: Alex Shashou, ALICE

"Most hotels today are running outdated legacy systems, which are disconnected from one another. So we broadened our vision - not just to give the guest side a mobile offering, but to deliver a technology operations platform for all staff to work on together, from concierge to front desk to housekeeping, and even maintenance: An operations and communication platform for the whole hospitality industry."

 

May 3 2017
Oxford Economics SME Strategies for Success

The ALICE founding team leveraged thorough research to start the company. For 10 months they visited hotels and envisaged every interaction for hotels of different sizes and configurations. They started a book club to discuss and learn from other companies at similar stages about what could be brought across to ALICE. But the founders view the biggest success factor as hiring a great team, one “that’s smarter than yourself,” and then giving them “the autonomy to figure it out.”

Apr 25 2017
tnooz Hoteliers Get The Message That Admin Can Be Automated 

ALICE Co-founder and president, Alex Shashou, explained what he thinks the main advantage of automating hotel operations is: “Hotels have so many tasks to take care every day, many of which are repetitive and mundane. To compete with the alternative accommodation sector who sell services on an as-needed basis, hotels need to be thinking about increasing operational efficiency and automation is one method to do so. Additionally, the less time that staff spend doing administrative work, the more time that staff member can spend with your guests, improving the guest experience.”

Apr 12 2017
Starfleet Media The 2017 Smart Decision Guide to Guest Experience Management 

Improving the guest experience has generally meant offering better guest rooms, facilities and resources – and, also, providing better, friendlier and more personalized service. But, with the advent of next-generation technology solutions, GEM has reached new levels of efficiency and effectiveness, with personalization a primary focus area for improvement.

Mar 15 2017
Skift Skift's Top Travel Startups to Watch in 2017

ALICE 
New York, N.Y.
Like a shared hotel to-do-list for the post-Walkie Talkie era
Created four years ago, this seller of a hotel operations platform has 55 employees and has raised $13.5 million, with Expedia as a minority investor. Alice provides one system for guests, front-of-house workers, and back-of-house staff to communicate and track requests. The unified system means that a guest request via a text message for, say, more linens, is conveyed to the right worker. Guests can also order services through mobile apps and other methods.

Feb 15 2017
Hotel Tech Live UK ALICE Brings its Hospitality Platform to the UK

After success in the United States and considerable demand to bring ALICE to other markets, ALICE is coming to the United Kingdom with a special promotion for the company’s first 50 UK hotel partners.

Jan 25 2017
att-small-biz.png ALICE Finds the Key to Exceptional Hotel Service

Justin Effron, Alex Shashou, and Dmitry Koltunov knew that something was missing in the hotel hospitality industry, so they set out to discover what is was. ...The three visionaries...launched ALICE in October 2013. It is a hospitality operations platform that helps hotels consistently deliver exceptional service by providing one system for guests, front-of-house and back-of-house staff to communicate and work together on. The company’s mission is to improve the hospitality experience through customer-driven technology.

Dec 5 2016
hospitality-technology-logo.png Hello Scout Launches in NYC

Hello Scout’s New York launch came via a partnership with ALICE, a N.Y.-based operations platform for hotels. ALICE partners received early access to sign up for the five pilot spots, which were all claimed within just a few days. Hello Scout says they prefer working with ALICE hotels since communication within the hotel is smoother and more efficient.

Nov 22 2016
hftp-logo-mobile.png Maximizing Systems Implementation 

Software must be set up and used properly to succeed; accomplish this by assigning a system champion, sticking to an implementation process, and instill continued monitoring of the process. 

Nov 20 2016
hotel-speak-logo.png “Let’s Ignore Mobile – What’s The Worst That Can Happen?”

The hotel of the (near) future, should be able to communicate with real-time messages to prospective or in-house guest, generating more revenue and increasing guest satisfaction. This is why we recommend great solutions by companies such as ALICE, and a host of others.

Nov 8 2016
tnooz-5-1.png Hotels Face a Crucial Moment for Social Messaging and Chat Tools 

Questions and conflicts surrounding messaging adoption at hotels challenge service delivery in the digital age, and present operations teams with new obstacles. The result is often an unpredictable experience for the guest and a compromised delivery of genuine hospitality. The industry is in for a wild ride.

Oct 17 2016
new-skift-logo.png Hotels Find That Guests Won't Wait When It Comes To Mobile Messaging

While we’d probably cut these response times in half or maybe more before we start to get frustrated, the importance of this survey lies not in how long people are willing to wait for a response to a hotel service request made by text, mobile apps, email, or social media. It’s the fact that more hotels need to be paying attention to these channels and instituting better standards for addressing requests that come through them.

Sep 27 2016
hcareers-logo.png ALICE: The Hotel Apps That Connects Your Departments To Your Guests 

Remember Alice from the Brady Bunch? She was the wise, warm “go-to” housekeeper who was on top of everything that was going on. You could depend on her in any situation... she always knew what to do.  Well, Alice was the inspiration for the new hotel platform, ALICE. Built from scratch with input from hotels who already want to be customers, ALICE provides a 360-degree view of everything that’s happening in your hotel.

Sep 10 2016
cnn-logo-transparent.png Agility in Action: A Concierge in Your Pocket

"With ALICE, we actually have the data that shows us how many times we were delivering extra towels to rooms. So, instead of having just two towels in a room, we’d say to ourselves, 'You know what? it makes more sense for us to have four towels in a room.' It was actionable data. It was real time information. And that’s just one example." 

Aug 29 2016
Hotel Business Hotel, Tech Companies Can Remedy Travel Pain Points 

"A lot of the fear in hospitality is that technology takes away from [delivering exceptional service]. No. The point of the technology is to better empower staff to deliver better service and better empower the guest.”

Aug 26 2016
new-skift-logo.png How Smart Hotels Use Messaging To Connect With Guests 

“What we do is provide a platform that allows you to offer a guest multiple ways to engage with you [the hotel], but centralize it so the hotel can manage it, dispatch it appropriately, and respond,” explained Alexander Shashou, co-founder and president of ALICE. “It should be up to the guests how they message a hotel and hotels shouldn’t force it one way or the other. Any channel you don’t offer is a barrier to you offering service to your guest.”

Aug 25 2016
new-skift-logo.png Mapping the Travel Tech Ecosystem: The Travel Tech 250

One of Skift’s stated aims is to demystify and dejargonify the travel industry. As part of that aim we are launching our first ever travel industry mapping project, what we’re calling Skift Travel Tech 250. These are the 250 travel tech companies that are shaping the modern day travel experience.

Aug 18 2016
tnooz-5-1.png ALICE Thinks Hotel Operations Could Learn From Innovations in Other Industries

"By actually putting a technological measurement tool in everything you operate, you allow your staff, your management, and all your operations to be thoughtful about how to run that hotel. The by-product of having ALICE in all your departments is you’ve now installed a massive measurement tool that can allow you to gauge your quality of hospitality. That’s where we want to be, we want to allow hotels to be smarter, not just to operate faster."

July 25 2016
hotelier.png Industry Trends: Interview with ALICE's Alex Shashou

"We’re focused on taking away the mundane from the staff experience – taking away all the logging and duplication through three different systems – allowing the team to work in one place, and for communication to flow through the hotel."

July 12 2016
USA Today Logo Requests Are Now Just a Text Away at Many Hotels 

Concierges also say texting is helping them better serve their guests. Noah Lemaich is chief concierge at Sixty Hotels on the lower east side of Manhattan, which uses a system called ALICE.

“Texting is something all people are used to, so it is not only convenient for them but allows us to convey information in an easier way,” Lemaich says. “For concierge services, it is more efficient to use texting rather than give them a piece of paper with a dinner reservation or directions, for example. We can text someone an address, they click it, and off they go.”

Jun 28 2016
Hospitality Technology HITEC 2016 Recap: Record-Breaking Attendance and Tech to Watch

HITEC 2016 entered the record books as one of the highest attended conferences with 6,395 hospitality professionals representing 65 countries. Eager attendees flooded the showfloor to visit the 867 exhibit booths showcasing the latest in hospitality technology products and services. The HITEC exhibit hall featured hundreds of companies announcing new products and showcasing their signature technologies. Some of the hot topics and themes among the exhibiting vendors included: Internet of Things, robotics, mobility, payment security and improving communication and service.

Jun 23 2016
HotelManagement.png The 4 Biggest Trends From This Year's HITEC Show  

Companies such as ALICE are offering the option to network an entire suite of services at a hotel through a single smartphone app, simplifying the process. 

"Boutique hotels used to buy products from three entities in order to offer this kind of service," said Alexander Shashou, founder & president of ALICE. "If it's all under one umbrella, you can understand what guests are doing at every interaction in the hotel."

Jun 15 2016
new-skift-logo.png Make Way for Hospitality's Deskless Employee

“The idea behind a mobile workforce is not only being trained in multiple roles, but if the bar is busy, why do you have five people standing at the front desk?” said Alex Shashou, the cofounder of ALICE. Shashou points out that airports have already done this to an extent. “I often see the person who checked me in at the gate also letting me on the plane.”

Jun 13 2016
new-skift-logo.png Hotels Struggle to Exit the Analog Age

Like Uber, Seamless and Netflix have done in other industries, it’s now possible to make transactions fully digital and improve delivery efficiencies. This is true both on the guest side and on the staff side. Alex Shashou, president of ALICE, said that tests at two hotels that use ALICE’s software have seen up to 50% efficiencies in housekeeping and maintenance simply from moving to mobile staff communication via the app.

May 3 2016
hospitality-net-logo.png 5 Innovative Companies to Watch for at HITEC 2016

"Ultimately, ALICE empowers hotels to increase team efficiency and communication, enabling hotels to deliver higher levels of service to their guests. A platform that keeps staff and guests on the same page is imperative in this day and age. Guest engagement technology is a highly competitive space right now, and only a few are having an impact. Keep a look out for this company."

Feb 21 2016
TechCrunch-Logo.png How to Use a Book Club to Turn Your Startup into a Learning Machine

"To grow ALICE from three of us to 30 people, and to get through the early stage hurdles, we had to find a way to prioritize learning as a team. So we started an office book club. No other tradition has had more of a positive impact on our culture, our processes and our product."

Feb 10 2016
new-skift-logo.png Partnership Time for Hospitality in the On-Demand Economy

"Third-party on-demand providers such as ALICE are already allowing hoteliers to satisfy guest requests for room service, house-keeping, tickets, dinner reservations, even booking a private jet as part of a mobile digital interface. Furthermore, hotel management can monitor all requests and services from a 360-degree vantage."

26 Jan 2016
psfk_logo.jpg Hospitality Requires the New Human Interface

"We pride ourselves in having an interface that always feels like you are communicating with an intuitive, warm human that cares about you.  ...We are not the only one ... ALICE, a hospitality software company, is creating communication and workflow management tools to improve hospitality in hotels for their guests."

Jan 21 2016
AW_Alleywatch_MS2.png This NYC Startup Just Raised $9.5M To Do This For Hotels

"We have a real opportunity to grow our network. To help more hotels and build a community for our hotels to learn from one another. Right now we are in a position where we can offer hotels the opportunity to try our product with no risk. We are confident that once they are using ALICE they will become a valued long-term partner."

Jan 19 2016
nbj.png Expedia Raises Cash for Hospitality Startup ALICE

"Three years ago, we embarked on a very ambitious project: to build a software platform that can solve the barriers to delivering exceptional service in hotels today," said Justin Effron, CEO of ALICE. The Series A allows the startup to work with many more hotels and new markets, he explained, adding: "It also repays the faith that our initial hotels have shown in working with us as a startup."

Jan 19 2016
new-skift-logo.png Expedia Leads $9.5 Million Investment in Hotel Platform ALICE

"Our challenge is how do you simplify letting guests choose how they communicate with hotel staff but at the same time bringing that all to the same back-end,” said Shashou. “The bounds of hospitality have changed. This platform has the ability to transcend hotels and [ALICE] is working heavily with residential units and work spaces as well."

Jan 19 2016
tnooz-5-1.png ALICE Confirms $9.5 Million Funding Round Led by Expedia

"The software solves major hotelier operational pain points and it’s easy to see how they are able to save hoteliers money and man-hours. Alice puts the entire hotel operating system into the palm of a consumer’s hands through their own devices."

Jan 19 2016
Tech-Cocktail-logo-ALICE-1.png ALICE Raises $9.5M, Focus on Hiring and Growth

"Hotels are really good at knowing about you before you arrive, and have a really good understanding of you when you leave (reviews, etc.),” said Shashou.“When you are with them it’s a gray area. ALICE helps fill that gray area with technology, an additional connection to your guests."

Dec 24 2015
Mobile-Marketing-Magazine-Logo21-1.png How Mobile Will Transform Hotel Front Desks Next Year

“It makes sense to offer mobile staff in every department, not just the front desk,” said Alex Shashou, co-founder and president of hospitality operations platform ALICE. "Mobile staff is able to build relationships, direct the guest and perform the transactions the guest wants all at the same time.”

Dec 10 2015
canadian-lodging-news-logo.png What's New for Hoteliers at Expedia Partners Conference

Expedia also announced an investment in ALICE, a software-as-a-service provider that enhances the hotel guest experience, and also gives hotels a workflow management tool to improve operations…. "It addresses the little things, like the light bulb that's burned out and gets into a review," said Arthur Chapin, vice-president Global Product at Expedia. "With 30 million user reviews, a lot of these little negatives get through."

Dec 9 2015
tnooz-5.png Expedia Invests in ALICE, the Hotel Mobile Tech Startup

"Media coverage, to date, has fixated on Alice’s consumer-style mobile app that guests download — which can let guests order services like room service and late check-outs via text-messaging style communication, among other things. Yet it’s the back-end technology that enables a hotel to manage requests efficiently that has also excited Expedia Inc. ...Expedia’s investment in Alice signals that mobile devices have changed the game for on-property and in-market services for hotels."

Nov 27 2015
TechCrunch-Logo.png What Makes An Industry Cloud Leader?

"Over the last several years at Emergence Capital we have seen an exciting new set of companies emerge that offer cloud solutions within a specific industry vertical — collectively known as “industry cloud” companies. The opportunity is enormous."

Nov 23 2015
fortune-logo.png Hotels Apps Promise to Upgrade Your Stay

"Hotel operators may have come late to the smartphone app party, but it’s starting to look like they’ll be the last to leave. If hotel companies have their way, you’ll soon be able to interact with booking, with onsite staff, and even with your room directly through your phone—and with far more capabilities than ever before."

Nov 8 2015
inc-logo.png Lessons Every Startup Can Learn From the Hotel Industry

"Founders of tech-enabled startups, particularly those that are disrupting industries with high-touch customer service requirements, are used to this challenging line of questioning (whether it is during an investor meeting or when they are pitching a panel of investors at a startup event). I recently coached a founder to respond with "we will have challengers in our vertical, but unless those same competitors invest in their customer service at the high level we have, it is unlikely they will succeed" the next time she faced that gnarly question."

Oct 14 2015
hotel-online-logo-1.png ALICE’s Bttn Partnership Lets You Request Services With The Push Of A Button

"ALICE, the leading mobile service-on-demand enabler for the hospitality industry, announced today the launch of its partnership with Bttn, the creator of the Simplest Internet User Interface in the World. Working together, ALICE and Bttn bring a whole new level of instant, personalized services to the guests of boutique and high-end hotels and hospitality providers."

July 31 2015
ozy.png Alex Shashou, the Harry Potter of Hotel Stays

"Both the Marriott and Virgin Hotels, which is starting to build its own chain, have launched proprietary apps that allow guests to access services, often well before they even arrive for check-in. But many brands still rely on the ubiquitous hotel radio or several different software systems to run different parts of their operations, and all that tech doesn’t necessarily speak to each other. Which is where Shashou is trying to squeeze into this increasingly crowded space — with a cloud-based, off-the-shelf product that connects all of the back-office functions on a single platform (that costs $8,000 to $15,000 a year for a subscription)."

June 18 2015
nbj.png Confessions of an ex-NYC concierge afraid to change with the times

"Founded in early 2013, Alice gives hotel guests access to a concierge 24-hours a day from their mobile phones. It also has the ability to connect guests with other members of the hotel, based on the settings, and replaces the expensive radios housekeeping uses to let engineering know there is a "plumbing issue" (clogged toilet) and the engineer uses to let the front desk know "it has been taken care of" (painstakingly plunged and wiped down with sanitizer)."

June 17 2015
black.jpg Hotels Launch Mobile Apps to Give Guests On-Demand Services

"Long gone are the days when luxury hotel services meant personal touches, such as a butler on hand taking care of your every need. There’s a surge of mobile solutions, such as the recently released mobile App, Alice, expanding hotel luxury service to include a concierge in your pocket. From booking rooms, spa treatments, and dinner reservations, to ordering your favorite champagne, hotel guests can upgrade their services directly from their smart phones."

June 10 2015
Ny-post-logo.png Apps make Luxury Hotels even more Luxurious

"We’re unifying all the operations under one system, which allows you to have efficient communication from guest to staff, from staff to staff. We want to simplify service, so we’re breaking down the barriers that exist inside the hotel."

June 9 2015
hotelier.png Why your hotel needs service on-demand

"The business of bringing customers what they want when they want it is no longer reserved just for premium services, but increasingly expected of economy brands as well. Service on-demand delivers a seamless experience by consolidating the process of discovery, order, payment, fulfillment, and confirmation."

May 29 2015
asian-hospitality-logo.png Startup creates first mobile service-on-demand

"Too many hotels are still serving guests with low-tech methods, the trio realized. So, ALICE began as a hand-held concierge service. The request begins with a guest’s mobile device and ends on the staff mobile device, giving ALICE complete domain control to ensure quality fulfillment."

May 22 2015
digitaltrends_logo-1.png These Next-Gen Hotel App Lets you pick your Room, Unlock it, Order Meals and More

"From a New York-based startup, ALICE, is being rolled out at luxury properties like the Gansevoort, Parker Meridien, Hilton, and The Setai. Unlike Incentient’s SmartTouch, the app is downloaded onto a guest’s iPad (hotels can also provide a preloaded loaner iPad, or guests can access a Web portal on their laptops). But what ALICE touts as innovative is that all conversations are happening in real-time. That means that when a guest asks for something, the hotel’s employees see it immediately, while at the same time a manager is also monitoring the activity to either ensure it’s quickly met or if he or she needs to make improvements in the service."

MAR 10 2015
uncubed-logo.png New York’s ALICE is giving hotel guests mobile control of their room

"The idea is to build that one solution for the entire hotel. And that’s a pain point that they’ve experienced: From an ownership level, if you’re running 100 hotels, 1,000 hotels, it’s a very hard operation to manage if you’re having to use five different systems to find out what’s happening on a property-by-property level."

FEB 20 2015
AW_Alleywatch_MS.png This NYC Startup Got Traction So Quickly They Closed $3M When Raising Only $750K

"Any frequent visitor to hotels would agree that ALICE really is A Life Improving Customer Experience. The platform seamlessly allows hoteliers to provide mobile services to their guests. Typically, a hotel is running multiple legacy systems across their departments that are not connected, and make for very disconnected operations across the entire hotel or hotel chain. ALICE solves this by creating the first operating system that sits on both the front (guest) side as well as the back (employee) end."

FEB 13 2015
tnooz-5.png Startup pitch: Alice wants to answer your hotel stay needs

"Not only does the startup offer the guest-facing element but it also promises to take care of the back-end management processes. Even if a request is not made via the app, the idea is that it will still be fed into it. A further positive that Alice offers is the ability for hotels and their guests to communicate with each other as soon as the booking is made enabling properties to provide a much more targeted service."

FEB 9 2015
Travel-Pulse-logo_1.png Could ALICE Be the Wonder App Hotels Have Been Looking For?

"As technology develops, more and more hotels are building apps that allow guests to request services and amenities on their smartphone. But a company called ALICE is taking it a step farther: allow hotel staff to track and complete each service request on a single mobile platform."

FEB 9 2015
new-skift-logo.png Hotel Startup Alice Raises $3 Million to Build Out Hospitality Mobile Tech

"What we think is the game changer is the backend,” says Alice investor Nnamdi Okike from 645 Ventures. “That was more compelling. It’s bigger in terms of customer purchasing and much more sticky over the long term. They’ve brought on a range of different hotels and we view that as a good validation that this service is in high demand."

FEB 9 2015
TechCrunch-Logo.png ALICE Raises $3 Million For Its Hotel Management And Guest Services App

"A newly launched mobile app called ALICE is looking to make dealing with hotel staff a lot easier for both guests and hotel management. On the back end, ALICE provides a monitoring and management tool for hoteliers to check on everything from room service and cleaning to the thousands requests that front desk attendants field daily."

FEB 9 2015
nbj.png Meet ALICE, your new app luxury concierge

"The app is already in several high-end hotels, including Sixty LES, Gansevoort Meatpacking and the Skyline Hotel in Manhattan. Guests can use the app to request services, but the same app acts as the fulfillment and management platform for workers confronted with the requests. "We started as a mobile concierge platform for guests, but quickly realized that there is an equivalent, if not greater, need in efficiently managing the fulfillment of that request."

FEB 5 2015
Forbes_logo.png Traditional Intellectual Property Lessons Learned

"We have a number of novel components in our system that gives us a competitive advantage, and we needed to protect that as a business. As a global startup with operations on three continents, we have a need to get smart on IP protection within each region quickly and we need to track all of our IP and trademark licenses across each country we operate in."

FEB 5 2015
cc-logo.png There Is A New Concierge At Floris Suite Hotel. Her Name Is ALICE! And She Is In The Palm Of Your Hand

"Guests love to work with it; because of how simple and enjoyable it is to request something you want and get right away. We are very proud that Floris Suite Hotel is the first property on the island that is featuring the ALICE application. We’re at a point in time where technology can actually achieve personalization on a much larger scale. This system is a great tool to enhance the service we provide to our guests."

OCT 2 2015
Hotel-chatter-logo.png Meet The New Girl at The Gansevoort: Alice

"... ALICE should bring you everything you want at the touch of a button. Such as: ordering room service from the airport, requesting turndown service, making on or off-site dinner reservations, booking a spa treatment, scheduling an in-room blowout, and reserving bottle service at the hotel's top-level Plunge Bar + Lounge."

JUN 12 2015
tnooz-5.png The Impact of Mobile on Hotel In-Market Service

"Wish you could order food at your hotel, like you can at home on Seamless? Want to send a quick text to have your car pulled up from the garage? Shouldn’t the folks that give you a temporary place to stay 365 days a year be able to do as much as you can do from your home? Hotel systems are a tough market to enter, but if my next guest experience leverages what I’ve seen, I’ll be an unpaid Alice evangelist for a long time to come."

JAN 30 2015
new-skift-logo.png This App Is Like a Remote Control for Your Hotel's Concierge

"ALICE aims to improve guests’ experiences while streamlining hotels’ operations to make staffs’ responses quicker. Guests at these properties will be prompted by check-in staff or email to download the app. Hotels guests only need to download the app once and then log onto each properties’ page using their room number."